Refund policy
At Fatlivings.com, your satisfaction with every purchase is paramount to us. If you encounter any issues with your order, rest assured, we are here to assist you. We encourage you to review our Return and Refund Policy to become familiar with our procedures and guidelines.
Returns:
We offer a 30-day window from the date of receipt to initiate a return. To qualify for a return, the item must meet the following guidelines:
- Returned within 30 days of purchase.
- Unused and in its original condition.
- In the original packaging with all tags attached.
- Accompanied by proof of purchase or the receipt.
Return Methods:
You can choose to return items using a mail-in service.
Return Shipping Fees:
Note that the return shipping costs are the responsibility of the customer.
Restocking Fees:
No restocking fees will be applied.
Non-Returnable Items:
The following items are Non-Returnable:
- Gift cards
- Custom-made products
Refunds:
Upon receipt and inspection of your return, you will be informed of the approval status. After approved refunds will be processed within 10 business days to your original payment method. Please keep in mind that processing times by your financial institution may vary. If you have further inquiries, please do not hesitate to contact us using the provided details.
Exchanges:
We only provide exchanges for items that are defective or damaged. If you need to exchange an item for the same product, kindly get in touch with us at info@fatlivings.com, including your order details and a description of the issue.
Contact Us:
For any queries concerning our Return and Refund Policy, feel free to reach out to us at:
Business name: Fatlivings.com
Phone: +1 800-290-8994
Email: support@fatlivings.com
Address: 7813 S Hope Ave, Yuma Arizona 85364, United States
Customer Support: 09:00 AM to 05:00 PM, (Monday to Friday)
